Terms of Service

1. Introduction and Acceptance

Welcome to Imos Pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Imos Pizza regarding your access to and use of our website located at pizzassimos.click (the "Website"), our mobile applications, and all related services, features, content, and applications offered by us (collectively, the "Services").

By accessing or using our Services in any manner, including but not limited to visiting our Website, placing orders, creating an account, or using our delivery services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have reached the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using our Services under applicable laws
• Provide accurate, current, and complete information when creating an account
• Be responsible for all activities that occur under your account

1.2 Updates to Terms

We reserve the right to modify these Terms at any time without prior notice. When we make changes, we will update the "Last Updated" date above and post the revised Terms on our Website. Your continued use of our Services after such changes constitutes your acceptance of the new Terms. We recommend reviewing these Terms periodically to stay informed of any updates.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," "our" refers to Imos Pizza, a food service business operating in the United States.
• "User," "you," "your" refers to any individual or entity that accesses or uses our Services.
• "Services" refers to our website, mobile applications, food ordering platform, delivery services, and all related features and functionalities.
• "Content" refers to all text, graphics, images, music, software, audio, video, information, and other materials available through our Services.
• "Website" refers to pizzassimos.click and all associated domains and subdomains.
• "Account" refers to your registered user profile on our Services.
• "Order" refers to a request for food products or services through our platform.
• "Delivery Zone" refers to the geographic areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our Services for:

• Personal, non-commercial purposes only
• Placing legitimate food orders for yourself or others with their consent
• Accessing information about our menu, locations, and services
• Communicating with our customer service team
• Participating in promotional activities and loyalty programs

All use must comply with applicable local, state, national, and international laws and regulations. You are responsible for ensuring your use of our Services does not violate any laws in your jurisdiction.

3.2 Prohibited Use

You agree NOT to use our Services for any of the following prohibited activities:

• Any unlawful purpose or in violation of these Terms
• Placing fraudulent orders or using stolen payment methods
• Attempting to gain unauthorized access to our systems, servers, or networks
• Interfering with or disrupting our Services or servers
• Using automated systems (bots, crawlers, etc.) without our written permission
• Impersonating another person or entity
• Transmitting viruses, malware, or other harmful code
• Collecting user information without consent
• Engaging in any form of harassment, threats, or inappropriate behavior
• Violating intellectual property rights
• Creating multiple accounts to circumvent restrictions
• Using our Services for commercial purposes without authorization

4. User Accounts

4.1 Account Registration

To place orders and access certain features, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to protect your account information.

4.3 One Account Per Person

Each person may maintain only one account. Creating multiple accounts to circumvent restrictions or abuse our services is prohibited and may result in termination of all associated accounts.

4.4 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for violations of these Terms or for any other reason we deem appropriate. You may also terminate your account at any time by contacting our customer service team.

5. Products and Services

5.1 Product Descriptions

We strive to provide accurate descriptions of our food products, including ingredients, nutritional information, and pricing. However, we do not warrant that product descriptions are completely accurate, current, or error-free. Products may vary slightly from their descriptions due to natural variations in ingredients or preparation methods.

5.2 Pricing and Availability

All prices are subject to change without notice. We reserve the right to modify menu items, pricing, and availability at any time. Prices displayed on our Services are in US dollars and include applicable taxes unless otherwise specified. Special offers and promotions are subject to specific terms and conditions.

5.3 Order Acceptance and Cancellation

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Delivery location restrictions
• Payment processing issues
• Suspected fraudulent activity
• Failure to meet minimum order requirements

5.4 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed on our Services. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the applicable amount.

5.5 Delivery Services

We offer delivery services within designated delivery zones. Delivery terms include:

• Delivery Times: Estimated delivery times are approximate and may vary based on order volume, weather conditions, and other factors
• Delivery Zones: We deliver only within specified geographic areas. Delivery availability may change without notice
• Minimum Orders: Minimum order amounts may apply for delivery services
• Delivery Fees: Additional delivery charges may apply as displayed during checkout
• Food Temperature: We take measures to maintain food temperature during delivery, but cannot guarantee temperature maintenance for extended periods
• Delivery Address: You must provide accurate delivery addresses and be available to receive orders

5.6 Food Quality Guarantee

We are committed to providing high-quality food products. If you are not satisfied with your order due to quality issues, please contact us within 24 hours of delivery. We will work to resolve the issue through replacement, credit, or refund as appropriate.

5.7 Returns and Refunds

Due to the perishable nature of food products, returns are not generally accepted. For refund policies and procedures, please refer to our Refund Policy available at refund.html.

6. Intellectual Property

All content and materials available through our Services, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof (collectively, "Content"), are the exclusive property of Imos Pizza or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.1 Our Ownership Rights

The Imos Pizza name, logo, trademarks, service marks, and trade names are owned by us and are protected by intellectual property laws. You may not use these marks without our prior written consent.

6.2 Limited License to Users

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes. This license does not include any right to:

• Modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content
• Use our Services for commercial purposes
• Remove any copyright, trademark, or other proprietary notices
• Use automated systems to access our Services

6.3 User Content License

By submitting content through our Services (such as reviews, comments, or photos), you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content in any media.

6.4 Copyright Infringement Reporting

If you believe that your copyrighted work has been copied and is accessible through our Services in a way that constitutes copyright infringement, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Responsibility for Your Content

You are solely responsible for any content you submit, post, or transmit through our Services, including reviews, comments, photos, and feedback. You represent and warrant that your content:

• Does not infringe any intellectual property rights
• Does not contain false, misleading, or defamatory information
• Does not violate any laws or regulations
• Does not contain offensive, inappropriate, or harmful material
• Does not include personal information of others without consent

7.2 Prohibited Content

You may not submit content that:

• Contains hate speech, threats, or harassment
• Promotes illegal activities
• Contains sexually explicit material
• Includes spam or commercial solicitations
• Contains viruses or malicious code
• Violates privacy or publicity rights

7.3 Content Removal

We reserve the right to remove any user content that violates these Terms or that we deem inappropriate, without notice or liability to you. We are not obligated to monitor user content but may do so at our discretion.

8. Disclaimers

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING THE ACCURACY OR COMPLETENESS OF CONTENT

8.1 Third-Party Content

Our Services may contain links to third-party websites or content. We do not endorse or assume responsibility for any third-party content, websites, or services. Your use of third-party services is at your own risk.

8.2 Professional Advice

Information provided through our Services is for general informational purposes only and should not be considered as professional nutritional, medical, or dietary advice. Consult with qualified professionals regarding specific dietary needs or health concerns.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IMOS PIZZA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• YOUR USE OF OR INABILITY TO USE OUR SERVICES
• ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
• ANY STATEMENTS OR CONDUCT OF THIRD PARTIES ON OUR SERVICES
• FOOD ALLERGIES, DIETARY REACTIONS, OR FOOD-BORNE ILLNESS
• DELIVERY DELAYS OR FAILURES
• ANY OTHER MATTER RELATING TO OUR SERVICES

OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC ORDER OR SERVICE GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

9.1 Essential Purpose

These limitations shall apply even if the limited remedies set forth herein fail of their essential purpose.

10. Indemnification

You agree to defend, indemnify, and hold harmless Imos Pizza, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorney's fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Any content you submit through our Services
• Your violation of any applicable laws or regulations
• Any false or misleading information you provide

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you shall cooperate with our defense of such claims.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.

11.1 No Endorsement

The inclusion of any link does not imply endorsement by us of the linked site or service. We do not warrant the offerings of any of these entities or their websites.

11.2 Third-Party Terms

Your use of third-party services is governed by their respective terms of service and privacy policies. We encourage you to review these terms before using third-party services.

12. Termination

12.1 Termination by Company

We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use our Services will cease immediately.

12.2 Termination by User

You may terminate your account at any time by contacting our customer service team at [email protected] or +1 971-489-2202.

12.3 Effect of Termination

Upon termination:

• Your access to our Services will be revoked
• Any pending orders may be canceled
• Outstanding balances become immediately due
• We may delete your account information

12.4 Survival

The following provisions shall survive termination: intellectual property rights, disclaimers, limitation of liability, indemnification, and governing law.

13. Governing Law and Disputes

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law principles.

13.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Portland, Oregon, and the parties hereby consent to personal jurisdiction and venue therein.

13.3 Dispute Resolution

Before initiating any legal proceedings, you agree to first contact us to attempt to resolve any dispute informally. You may contact us at:

• Email: [email protected]
• Phone: +1 971-489-2202
• Address: 548 SE Ash St, Portland, OR 97214, USA

13.4 Time Limitation

Any cause of action or claim you may have arising out of or relating to these Terms or our Services must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time in our sole discretion. If a revision is material, we will make reasonable efforts to provide at least 30 days notice prior to any new terms taking effect.

14.1 Notification of Changes

We may notify you of changes through:

• Email notifications to your registered email address
• Notices on our Website or mobile application
• Pop-up notifications when you access our Services

14.2 Continued Use

Your continued use of our Services after any change to these Terms constitutes your acceptance of such changes. If you do not agree to the modified terms, you must discontinue your use of our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our Services, constitute the entire agreement between you and us concerning our Services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

15.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent.

15.5 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government regulations.

15.6 Headings

The headings in these Terms are for convenience only and shall not affect their interpretation.

15.7 Electronic Communications

By using our Services, you consent to receive electronic communications from us. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements.

16. Contact Information

If you have any questions about these Terms of Service, please contact us using the information below:

Response Times

We strive to respond to all inquiries within 48 hours during business hours. For urgent matters related to food safety or active orders, please call us directly at +1 971-489-2202.

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday - Sunday: 10:00 AM - 4:00 PM PST